Set Up Utilities in Japan
Hey everyone! It's your friend from NyuuLy - your go-to guide for a stress-free move to Japan!
So you just signed the lease for your new apartment—congratulations! 🎉
In Japan, apartments usually come empty. That means no furniture, no electricity, no gas, no water, no internet. But don’t worry—this guide will walk you through each step so you can settle in smoothly.
1. Water
How it Works
Water in Japan is provided only by the local government. It’s already running when you move in, but you need to register your contract with the waterworks bureau.
Sometimes your landlord or agent leaves a “Waterworks Start Request Postcard” (開始届ハガキ) in your move-in packet or you can always register online!
NyuuLy’s Pro Tip The easiest way is to register online through the Tokyo Waterworks app.
2. Electricity
How it Works
Electricity is already physically connected when you move in. You can just flip the breaker to the "入" (on) position, the electricity will work right away.
Nyuuly’s Pro Tip
- Japan uses a 100-volt electricity system. In Tokyo, it operates at 50Hz. Using home appliances not labeled "100V/50Hz" could cause them to malfunction or break.
- All electrical outlets in Japan are 2-pronged, bring an adapter or buy one online for your electronics if needed.
- Some Japanese apartments don’t come with lights. Check for lights on your visit before signing the lease. If you need one, you can order them on Amazon or Rakuten—remote-control lights are a game changer when you’re already in bed!
Step By Step Example:
For example, here is how to apply on the homepage of Tokyo Gas.
3. Gas
How it Works
There are two types of gas:
- City gas: Provided by the city, delivered through pipes that are already installed in your apartment. Most apartments will have city gas.
- LPG : Bottled propane/butane gas, used in older apartments, or buildings not connected to city gas pipes.
There are a few popular options for providers depending on region such as:
- Tokyo Gas (東京ガス) – The largest provider, covering Tokyo and surrounding Kanto region.
- Osaka Gas (大阪ガス) – Major provider in the Kansai region (Osaka, Kyoto, Kobe).
- Toho Gas (東邦ガス) – Serves Nagoya and surrounding areas in the Chubu region.
- Saibu Gas (西部ガス) – Main provider in Kyushu (Fukuoka and nearby areas).
- Hokkaido Gas (北海道ガス) – Provides service across parts of Hokkaido.
You can go to their website and contract with them online.
NyuuLy’s Pro Tip
- Gas setup requires a technician’s visit which can take up to 2-3 weeks in a busy season. Book an appointment as early as possible to avoid delays.
- While the technician is at your house, ask him/her to guide you through what to do in case of an emergency.
Step By Step Example:
For example, here is how to apply on the homepage of Tokyo Gas.
4. Internet
How it Works
For Home Internet, there are 2 main options to consider:
NyuuLy’s Pro Tip
For Wired Internet,
It will require a technician visit for installation which can take up to 2-3 weeks (in busy season). Try to contact the provider as soon as you sign the lease and book the appointment before move-in so you’re not stuck without Wi-Fi.
Check the internet cable hole (wall jacks) on the wall in your apartment. This tells you what providers are available for your apartment as each building and each area is different.
For Wireless Internet, NyuuLy offers a 50GB data plan as wifi box replacement, check it out here.
If you’re unsure, contact NyuuLy. We can guide you on which provider fits your apartment setup.
5. After Setup
A few days after applying, you’ll receive physical mail from each provider. These letters may contain your customer ID or other details you’ll need for the apps. Keep them safe.
Download each provider’s app—it makes life much easier to track bills, check usage, and set up auto-pay.
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And that’s it! You’ve finished setting up the utility for your new life in Japan.
Now head back to your personal task list on NyuuLy to make sure you're on track (link),
and don't forget to Enjoy Japan!
