Terms of Use

NyuuLy Entry Plan Terms of Use

Ver.1.00

Effective: March 30, 2026

This English version is provided for reference only. In the event of any inconsistency or discrepancy between the Japanese version and the English version, the Japanese version shall prevail.

Chapter 1. General Provisions

Article 1 (Application of these Terms)

1. These Terms of Use (the "Terms") set forth the terms of use for the prepaid, data-only telecommunications service called "NyuuLy Entry Plan" (the "Service") provided by NyuuLy KK. (the "Company"). Before using the Service, please read these Terms carefully and use the Service only after fully understanding them.

2. These Terms shall apply to any user of the Service (including, in addition to the subscriber, any person other than the subscriber who uses the Service; the same shall apply hereinafter).

3. The Company shall notify users of these Terms by posting them on the website operated by the Company (the "Company Website").

4. The Company may amend these Terms. In such case, the terms of use for the Service shall be governed by the amended Terms.

5. If the Company amends these Terms, the Company shall notify users on the Company Website of the fact that the Terms are being amended, the contents of the amended Terms, and the effective date of such amendment.

6. A user shall be deemed to have agreed to these Terms upon applying for, purchasing, activating, or commencing use of the Service.

Article 2 (Definitions)

The meanings of the terms used in these Terms shall be as follows:

TermMeaning
Mobile Network OperatorA mobile telecommunications carrier that has entered into an interconnection agreement or any other agreement with the Company in relation to the provision of Data Communication Services
Data Communication ServicesWireless data communication services provided by the Company using the telecommunications network of a Mobile Network Operator
SIM ProductA product for which the user prepares his or her own device
SIM CardAn IC card capable of recording subscriber identification numbers and other information, which is lent or provided by the Company to the subscriber for the provision of the Service
eSIMAn area within a device capable of recording subscriber identification numbers and other information, into which such information is registered by procedures prescribed by the Company via telecommunications for the provision of the Service
SIM Card, etc.A collective term referring to a SIM Card or an eSIM
Service Commencement DateThe date on which the Company confirms completion of credit card settlement for the purchase price of the Service and, after completing the procedures prescribed by the Company, enables the user to use the Service
Available Usage PeriodThe period separately specified by the Company, commencing from the Service Commencement Date, during which the Service may be used
Service End DateThe date on which the Available Usage Period expires, or any other date on which use of the Service ends pursuant to these Terms
Available Data AllowanceThe upper limit of data usage separately specified by the Company for the Service
Japan Arrival DateThe date on which the user entered Japan, as declared by the user and reasonably verifiable by the Company
WelcomePackageAn ancillary service separately specified by the Company for users of the Service, including, among other things, a benefit of waiver of the initial fee upon contracting for the postpaid service "Monthly Plan," and support for commencing daily life in Japan
Postpaid Service "Monthly Plan"The monthly subscription-type telecommunications service "Monthly Plan" separately provided by the Company
Partner CarrierA telecommunications carrier (including a Mobile Network Operator) that has entered into an interconnection agreement or any other agreement with the Company
Consumption Tax EquivalentThe amount equivalent to consumption tax and local consumption tax imposed pursuant to the Consumption Tax Act and other applicable laws and regulations
Article 3 (Changes to Service Contents)

1. The Company may change, without prior notice, the contents, name, specifications, terms of provision, package contents, or contents of ancillary services of the Service.

2. If any change under the preceding paragraph is made, the Company shall provide notice thereof on the Company Website.

Article 4 (Notices from the Company)

1. If the Company deems it necessary, it may from time to time provide notice on the Company Website regarding matters necessary for the use of the Service.

2. If the Company deems it necessary, it may individually notify users, at the contact details registered by them, of matters necessary for the use of the Service.

Chapter 2. Commencement and Termination of Use

Article 5 (Application)

1. Any person who wishes to use the Service (the "Applicant") shall apply by the method prescribed by the Company after agreeing to these Terms.

2. In making an application under Paragraph 1 of this Article, the Applicant shall provide the subscriber information prescribed by the Company.

3. The Company may decline to accept an application for the Service in any of the following cases:

  1. (1) if the application contains any deficiency or any false statement;
  2. (2) if the Applicant has previously violated these Terms or any other terms of use prescribed by the Company, or is currently in violation thereof;
  3. (3) if the Applicant is in default of, or is likely to default on, payment of the Service fees or any other obligations;
  4. (4) if payment by the credit card notified by the Applicant is not completed; or
  5. (5) if the Company determines that there is any other material hindrance to the performance of its business.

4. The service agreement for the Service shall be formed on the date when the Company accepts the application, completion of credit card settlement of the purchase price is confirmed, and the procedures for commencement of use prescribed by the Company are completed.

Article 6 (Commencement of Use)

1. The Service Commencement Date shall be the Service Commencement Date defined in Article 2.

2. The Service may not be commenced unless credit card settlement for the purchase price has been completed.

3. The Service may be used, on and from the Service Commencement Date, within the Available Usage Period and Available Data Allowance prescribed by the Company.

Article 7 (Termination of Use)

1. The service agreement for the Service shall automatically terminate upon expiration of the Available Usage Period.

2. No cancellation procedure by the user shall be required upon termination of the Service.

3. Even if any portion of the Available Data Allowance remains unused at the expiration of the Available Usage Period, such unused portion shall expire, and no refund, reimbursement, carry-over, or any other compensation shall be provided.

4. The Service is not intended to continue under the same agreement through additional charges, extension of the usage period, or repurchase.

Article 8 (Migration to Postpaid Service "Monthly Plan")

1. The Service is provided as a temporary service intended for users who plan to migrate in the future to the Company's postpaid service "Monthly Plan."

2. If a user wishes to use the postpaid service "Monthly Plan," the user shall separately complete the application, identity verification procedures, and contracting procedures for the postpaid service "Monthly Plan" by the method prescribed by the Company.

3. Use of the Service shall not automatically result in the formation of a service agreement for the postpaid service "Monthly Plan."

4. The SIM Card, etc., subscriber information, usage conditions, and other details relating to the Service shall not automatically carry over to the postpaid service "Monthly Plan," and their treatment shall be governed by rules separately prescribed by the Company.

Article 9 (WelcomePackage)

1. The Company may provide the WelcomePackage as an ancillary service to users of the Service.

2. The WelcomePackage includes, subject to conditions separately prescribed by the Company, a benefit of waiver of the initial fee upon contracting for the postpaid service "Monthly Plan," as well as various support services relating to the commencement of daily life in Japan.

3. The initial fee waiver benefit set forth in the preceding paragraph shall apply only if the Company accepts the user's application for the postpaid service "Monthly Plan" and only if the user enters into a service agreement for the postpaid service "Monthly Plan" by the method prescribed by the Company within ninety (90) days from the user's Japan Arrival Date.

4. If the user does not commence use of the postpaid service "Monthly Plan" within ninety (90) days from the Japan Arrival Date, or if the Company does not accept the user's application for the postpaid service "Monthly Plan," the right to receive the initial fee waiver shall not apply or shall lapse.

5. With respect to any right that did not apply or that lapsed pursuant to the preceding paragraph, the user may not claim any refund, substitute benefit, or any other compensation whatsoever.

6. The contents, terms of provision, and scope of application of the WelcomePackage shall be governed by the Company Website or by other conditions separately prescribed by the Company.

Article 10 (Assignment, etc. of Usage Rights)

Users of the Service may not assign, lend, or change the registered name of the usage rights for the Service to any third party, except where specially approved by the Company.

Chapter 3. Fees

Article 11 (Obligation to Pay Fees)

1. Users of the Service shall pay the purchase price of the Service, fees for the issuance or provision of the SIM Card, etc., and any other fees separately prescribed by the Company.

2. Fees for the Service shall be paid only once in a lump sum by credit card prior to commencement of use.

3. No monthly fee, recurring charge, additional charge fee, or renewal fee shall arise in relation to the Service.

4. The Company shall prescribe, on the Company Website or by any other method prescribed by the Company, the fees, billing conditions, and payment conditions for the Service.

5. If fees for the Service are subject to consumption tax, the user shall pay the applicable amount plus the Consumption Tax Equivalent.

Article 12 (Refunds)

1. Fees paid by the user for the Service shall not be refunded except where required by law or otherwise expressly approved by the Company.

2. Even if, after completion of settlement of the purchase price, the user does not use the Service for the user's own reasons, or does not use all or part of the Available Data Allowance after commencement of use, the Company shall not make any refund.

3. Even if the user does not use all or part of the benefits included in the WelcomePackage, the Company shall not provide any refund, reimbursement, or substitute benefit.

Article 13 (Method of Payment)

1. Fees for the Service shall be paid by a credit card prescribed by the Company.

2. Payment by the user shall be subject to the rules of the credit card company or any other payment service provider.

3. The Company may decline to accept an application if approval for credit card settlement cannot be obtained.

Chapter 4. Method of Use

Article 14 (Collection of User Information)

1. The Company shall collect the following information from users:

  1. (1) subscriber information provided to the Company upon application for the Service;
  2. (2) information obtained incidental to the provision of the Service; and
  3. (3) information relating to the user's usage status of the Service, including Available Data Allowance, Available Usage Period, and actual data usage.

2. The Company shall use the information set forth in the preceding paragraph for the provision of the Service, settlement of fees, provision of support, guidance regarding migration to the postpaid service "Monthly Plan," provision of the WelcomePackage, product development, and any other purposes separately prescribed by the Company.

Article 15 (User Account)

The Company may, by the method prescribed by the Company, issue a user account to the user and provide information necessary regarding the usage status of the Service and other matters.

Article 16 (Management of User Account)

1. The user shall manage the ID, password, and any other authentication information for the user account at the user's own responsibility.

2. The user shall not allow any third party to use, share, transfer, or lend the account information.

3. The Company shall not be liable for any damage incurred by the user due to inadequate management of the account information or unauthorized use by a third party.

Article 17 (Notification of Changes in Name, etc.)

1. If there is any change to the user's name, address, telephone number, email address, or any other user information previously notified to the Company, the user shall promptly notify the Company thereof by the method prescribed by the Company.

2. The Company shall not be liable for any disadvantage incurred by the user due to failure to make the notification set forth in the preceding paragraph.

Article 18 (Support Services)

1. The Company shall provide users with support services relating to the Service and the WelcomePackage during the usage period of the Service.

2. The contents, scope, method, and conditions of provision of such support shall be governed by the Company Website or otherwise by the rules separately prescribed by the Company.

Article 19 (Principle of Self-Responsibility)

1. Users shall be responsible for their own acts performed through use of the Service and for the results thereof.

2. If a user causes damage to a third party through use of the Service, the user shall resolve such matter at the user's own responsibility and expense and shall not cause any damage to the Company.

Article 20 (Prohibited Matters)

1. Users shall not provide the Service, as a business, in response to the demand of any third party.

2. In using the Service, users shall not engage in any of the following acts:

  1. (1) infringing the intellectual property rights or any other rights of any other person;
  2. (2) infringing the property, privacy, or reputation of any other person;
  3. (3) committing fraud or any other criminal act, or inducing or facilitating such act;
  4. (4) transmitting computer viruses or any other harmful programs, or leaving them in a state in which they may be received;
  5. (5) placing an excessive load on the communications facilities, servers, or other equipment of the Company or any third party;
  6. (6) violating laws, regulations, or public order and morals; or
  7. (7) any other act that the Company deems inappropriate.

3. If damage is caused to the Company due to a user's violation of this Article, the Company may claim compensation for such damage from the user.

Article 21 (Other Internet Services)

1. If a user accesses internet services managed or operated by any person other than the Company by using the Service, the user shall comply with the terms of use applicable to such service.

2. The Company shall bear no responsibility whatsoever with respect to any other internet services.

Article 22 (Responsibility for Maintenance of User Equipment, etc.)

The user shall, at the user's own cost and responsibility, maintain the devices, software, communication environment, and any other equipment necessary for use of the Service.

Article 23 (Copyright, etc.)

1. The user acknowledges that all copyrights, trademarks, trade names, and any other rights relating to the software, manuals, and other information provided by the Company to the user in connection with the use of the Service belong to the Company or to third parties that have licensed such rights to the Company.

2. The user shall use such materials solely for the purpose of personal use and shall not, without the Company's prior consent, reproduce, publicly transmit, or otherwise use them.

Article 24 (Handling of User Information)

1. The Company shall manage user information with the due care of a good manager.

2. The Company shall use user information for the provision of the Service, settlement of fees, provision of support, provision of the WelcomePackage, assistance with migration to the postpaid service "Monthly Plan," product development, analysis of usage trends, and any other purposes separately prescribed by the Company.

3. The Company shall not disclose user information to any third party except where required by law, necessary for payment processing, necessary for preservation of claims, or where the user has given consent.

Chapter 5. Suspension, Restriction, and Termination of Use

Article 25 (Suspension of Use)

1. The Company may suspend use of the Service in any of the following cases:

  1. (1) where maintenance or construction work on the telecommunications facilities of the Company or a Partner Carrier is unavoidable;
  2. (2) where there is a communication failure, equipment failure, or any other unavoidable cause; or
  3. (3) where it is otherwise unavoidable for technical, operational, or business reasons.

2. The Company shall bear no liability whatsoever for any suspension of use under the preceding paragraph unless such suspension is caused by the Company's willful misconduct or gross negligence.

Article 26 (Restriction of Use)

1. The Company may restrict use of the Service if the user falls under any of the following:

  1. (1) where any of the items of Article 5, Paragraph 3 applies;
  2. (2) where the user violates these Terms;
  3. (3) where the Company determines that there is unauthorized use or a risk of unauthorized use; or
  4. (4) where the user engages in any act that causes or is likely to cause disruption to the Company's business or telecommunications facilities.

2. Even if use is restricted pursuant to this Article, the Available Usage Period shall continue to run, and no refund shall be made.

Article 27 (Termination by the Company)

1. The Company may terminate the service agreement if the user falls under any of the items of the preceding Article and fails to remedy such situation within a reasonable period designated by the Company.

2. The Company may immediately terminate the service agreement without prior notice if there is unauthorized use, false declaration, or any other circumstance that materially hinders the Company's business operations.

3. If the service agreement terminates pursuant to this Article, the Company shall not refund any fees already received.

Chapter 6. SIM Card, etc.

Article 28 (SIM Card, etc.)

1. The SIM Card, etc. for the Service is provided by the Company to the user for the purpose of using the Service.

2. The user shall manage the SIM Card, etc. with the due care of a good manager.

3. The user shall not modify, alter, analyze, or improperly use the SIM Card, etc.

4. If, after termination of the Service, the Company requests the return of the SIM Card, the user shall promptly return it to the Company.

Article 29 (Reissuance of SIM Card, etc.)

1. If the subscriber becomes unable to use the SIM Card, etc. due to failure, damage, loss, theft, or any similar reason, the subscriber may request reissuance by the method prescribed by the Company.

2. A separately prescribed fee may be charged for such reissuance.

3. Even if reissuance is made, the Available Usage Period shall not be extended, and preservation of unused data allowance is not guaranteed.

Chapter 7. Restrictions on Communications

Article 30 (Service Area)

1. The service area for communications through the Service shall be the service area of the relevant Mobile Network Operator.

2. Communications through the Service may be made only when the connected device is located within the service area.

3. Even within the service area, communications may not be available in places where radio waves are difficult to receive, such as indoors, underground, in tunnels, or in mountainous areas.

Article 31 (Restrictions on Communications Use)

1. The Company may temporarily restrict communications through the Service if there arises any unavoidable technical, maintenance, or business reason, or where such restriction is required under the rules of the Mobile Network Operator.

2. In order to ensure fair use among users, the Company may restrict communication speed, data volume, or other usage conditions.

Chapter 8. Maintenance

Article 32 (Maintenance Responsibility of the Company)

The Company shall maintain its telecommunications facilities in compliance with applicable laws and regulations.

Article 33 (Repair or Restoration)

If the Company's telecommunications facilities fail or are lost, the Company shall endeavor to promptly repair or restore them; provided, however, that the Company does not guarantee restoration within any fixed period of time.

Article 34 (Limitations of Warranty)

1. The Company does not guarantee the quality of communications relating to telecommunications facilities connected through interconnection points or otherwise, other than the Company's own telecommunications facilities, in connection with the use of the Service.

2. The Company does not warrant that the Service is free from defects based on the general technical standards currently prevailing.

Chapter 9. Compensation for Damages

Article 35 (Damages Attributable to the Company)

1. The Company shall compensate the user for ordinary damages only where the Service becomes completely unavailable due to reasons attributable to the Company and such unavailability continues for twenty-four (24) hours or more.

2. Compensation under the preceding paragraph shall be made by a method deemed appropriate by the Company.

Article 36 (Exemption for Force Majeure)

The Company shall bear no liability if the user is unable to use the Service due to force majeure, including natural disasters, emergencies, communications failures, or any other similar event.

Article 37 (Consequential Damages)

The Company shall not be liable for lost profits, interruption of business, loss of information, or any other special damages incurred by the user, except in cases of the Company's willful misconduct or gross negligence.

Article 38 (Limitation on Amount of Damages)

Where the Company is liable to the user for damages, the total amount of such liability shall be limited to the purchase price of the Service actually received by the Company from the relevant user; provided, however, that this shall not apply in cases of the Company's willful misconduct or gross negligence.

Chapter 10. Support

Article 39 (Support)

1. The Company shall provide users with support relating to the Service and the WelcomePackage during the usage period of the Service.

2. Except as set forth in the preceding paragraph, the Company shall have no obligation to provide any technical services, including maintenance, debugging, updates, upgrades, or otherwise.

Article 40 (Collection of Information)

The Company may collect and use information to the extent necessary to provide support and related services to users.

Chapter 11. Miscellaneous

Article 41 (Discontinuation of Sales)

1. The Company may discontinue the sale of all or part of the Service without prior notice.

2. If the Company discontinues the sale of the Service pursuant to the preceding paragraph, it shall notify users thereof on the Company Website.

Article 42 (Termination of the Service)

1. The Company may terminate all or part of the Service.

2. If the Company terminates the Service pursuant to the preceding paragraph, it shall notify users thereof on the Company Website with reasonable advance notice.

Article 43 (Severability)

Even if any part of these Terms is determined to be invalid or unenforceable, the validity of the remaining provisions shall not be affected thereby.

Article 44 (Governing Law)

These Terms shall be governed by and construed in accordance with the laws of Japan.

Article 45 (Consultation)

If any question or dispute arises between the Company and a user in relation to the Service or these Terms, the parties shall resolve it through good-faith consultation.

Article 46 (Court of Jurisdiction)

Any dispute arising in relation to the Service or these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Article 47 (Language)

These Terms have been prepared in Japanese, and this English version is provided for reference purposes only as a translation thereof. In the event of any inconsistency, conflict, ambiguity, or discrepancy between the Japanese version and the English version, the Japanese version shall prevail.

Supplementary Provision (Effective Date)

These Terms (Ver. 1.00) shall take effect on March 30, 2026.

Specified Commercial Transactions Act Disclosure

SellerNyuuLy KK
Operations ManagerKenji Govaers
Contact Information4F, Daini Toranomon Building, 1-5-12, Akasaka, Minato-ku, Tokyo NyuuLy KK contact@nyuuly.com
Payment MethodsCredit Card (VISA, Mastercard, JCB, American Express, Diners Club)
Additional ChargesDelivery Charges: Free *A handling fee of JPY 880 shall be charged for any process requiring identity verification through Japan Post.
DeliveryDelivery is restricted to addresses within Japan. Orders will be delivered within 2 to 5 days if no specific date is designated. Delays may occur due to the carrier's circumstances. Delivery to certain remote islands or mountainous areas may not be available.
Returns and ExchangesWe do not accept returns, refunds, cancellations, or exchanges for purchased products.

Display based on the Payment Services Act

Name of Issuer of Prepaid Payment Instruments (Article 13, Paragraph 1, Item 1 of the Act)NyuuLy KK 4F, Daini Toranomon Building, 1-5-12, Akasaka, Minato-ku, Tokyo
Location and Contact Information of the Office Responding to User Complaints or Consultations (Article 13, Paragraph 1, Item 4 of the Act)4F, Daini Toranomon Building, 1-5-12, Akasaka, Minato-ku, Tokyo NyuuLy KK, NyuuLy Help Desk Inquiries: info@nyuuly.com
Method to Check Unused Balance or Available Balance of Prepaid Payment Instruments (Article 13, Paragraph 1, Item 5 of the Act; Article 22, Paragraph 2, Item 3 of the Cabinet Office Order)You can check the available data amount and expiration date via the NyuuLy Mobile App.
Existence of Terms of Use Regarding Prepaid Payment Instruments (Article 13, Paragraph 1, Item 5 of the Act; Article 22, Paragraph 2, Item 4 of the Cabinet Office Order)Usage conditions are defined in the NyuuLy Mobile SIM Usage Regulations. Please refer to the NyuuLy Mobile SIM Usage Regulations.
Preservation of User Rights via Deposit of Issuance Security Deposit (Article 13, Paragraph 3 of the Act; Article 23-2, Paragraph 1, Items 1 and 2 of the Cabinet Office Order)In accordance with Article 14, Paragraph 1 of the Payment Services Act, the Company deposits an issuance security deposit with the Deposit Office in an amount equal to or greater than one-half of the unused balance on the base date (the unused balance of prepaid payment instruments as of March 31 and September 30 each year, calculated based on the provisions of Article 3, Paragraph 2 of the Payment Services Act). Furthermore, pursuant to Article 31, Paragraph 1 of the Payment Services Act, holders of prepaid payment instruments issued by the Company have the right to receive repayment for claims related to such prepaid payment instruments from said issuance security deposit in preference to other creditors of the Company.
Policy Regarding Compensation for User Losses Arising from Unauthorized Instructions Against the User's Will and Other Measures (Article 13, Paragraph 3 of the Act; Article 23-2, Paragraph 1, Item 3 of the Cabinet Office Order)In the Terms of Use regarding prepaid payment instruments and usage precautions, the Company stipulates that the User is responsible for managing the information required to use the prepaid payment instruments, and that the Company shall not be responsible for any damages incurred by the User due to unauthorized use by a third party. Furthermore, the Company will not publish information regarding unauthorized use unless it is suspected that such unauthorized use of prepaid payment instruments is being conducted systematically. However, in the event of theft or loss of prepaid payment instruments, the use of said prepaid payment instruments can be temporarily suspended if the User reports the incident to the NyuuLy Help Desk.